Maya owns the account and has the live thread — last touchpoint was Tuesday with their VP Eng. The renewal is tracking to close two weeks behind the original timeline because procurement asked for a redlined MSA.
Loop in Priya on the security questionnaire — she handled the same one for Globex last quarter and the questions repeat verbatim. Anything pricing‑related routes through Sarah before it leaves the building; that's an unwritten rule from the Q3 deal we almost lost on a one‑off discount.